FAQ

We combine advanced remote support with proactive on-site visits across Canada. Most issues are resolved remotely within minutes; when hands-on work is needed, our technicians are there — keeping your downtime to a minimum.

We recently overhauled our training process with a dedicated consultant and encourage every technician to deepen their expertise in the areas they're passionate about. The result: broad, ever-growing know-how across all the technologies you rely on.

We follow recognized standards (CyberSecure Canada, PIPEDA) and apply Privacy by Design, with regular staff training. For continuity, we rely on resilient, redundant infrastructure, tested disaster-recovery plans and continuous monitoring.

We run on the ITIL framework: tickets are classified (incident, request, problem, change…) and governed by clear service-level agreements. A three-tier escalation model routes every issue to the right level of expertise — for fast, predictable resolution.

Our CRM and ticketing run on Microsoft Dynamics Customer Service, customized to our processes with automated workflows and built-in client feedback. The focus: a simple experience for you and fast, consistent service from our team.

A managed services provider acts as your company's outsourced IT department. At MMO Techno, that means five pillars: continuous monitoring and maintenance, user and access management, technical support for your teams, infrastructure updates, and incident prevention before problems occur.

The vCIO (Virtual Chief Information Officer) service gives you access to strategic IT expertise without hiring a full-time IT director. We act as an advisor to your leadership team: strategic planning, aligning technology with your business goals, prioritizing investments, and assessing risk.

Yes. Our cybersecurity approach — data protection by design and regular staff training — is built with these kinds of requirements in mind.

Incident prevention is one of our five managed services pillars: continuous system monitoring, user and access management, infrastructure kept up to date, and catching problems before they cause downtime. The goal is simple: act before the outage, not after.

We serve businesses across Canada, and even in Europe. Our team is based in Laval, but most of our services are delivered remotely — location isn't a limitation.

Any business whose team regularly loses time to IT problems, or that doesn't have a structured internal IT department. Our goal is to be seen as a strategic partner, not just a vendor you call when something breaks.